Return policy

At Comfort Furniture Solution, we are committed to providing high-quality furniture and ensuring customer satisfaction. This Return Policy outlines the procedures and conditions for returning products purchased from us.

1. General Return Policy

• Eligibility for Returns: Returns are accepted only for products that are defective, damaged upon arrival, or incorrectly fulfilled. We do not accept returns for products that have been customized or made to order.
• Return Request: To initiate a return, please contact us via WhatsApp or email within 7 days of receiving your order. Provide your order number, a description of the issue, and any supporting photographs if applicable.

2. Defective or Damaged Items

• Inspection: Upon receiving your return request, we will review the issue and, if necessary, arrange for the item to be inspected. If the item is confirmed to be defective or damaged, we will provide instructions for returning the item.
• Replacement or Refund: If your return is approved, we will either replace the defective or damaged item at no additional cost or issue a full refund. Replacement items will be shipped according to our standard delivery procedures.

3. Incorrect Orders

• Error Resolution: If you receive an item that differs from what was ordered, please contact us immediately. We will arrange for the correct item to be sent to you or process a return and refund for the incorrect item.

4. Return Shipping

• Return Shipping Costs: Return shipping costs for defective, damaged, or incorrect items will be covered by Comfort Furniture Solution. For returns due to other reasons, the return shipping cost will be the responsibility of the customer.
• Return Instructions: We will provide you with detailed instructions on how to return the item. Please follow these instructions carefully to ensure that your return is processed efficiently.

5. Refunds

• Processing Time: Refunds will be processed within 7-14 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used for the purchase.
• Partial Refunds: If only part of your order is returned, a partial refund will be issued based on the returned items' value.

6. Non-Returnable Items

• Custom Orders: Custom or made-to-order furniture cannot be returned. Please ensure you are satisfied with your custom order details before finalizing your purchase.
• Used or Altered Items: We cannot accept returns for items that have been used, altered, or modified in any way.

7. Contact Us

For any questions or to initiate a return, please contact us:

Comfort Furniture Solution
Panthapath Store: 2nd Floor, 44, 14 West Panthapath, Dhaka 1205, Bangladesh
Uttara Store: 3rd Floor, House # 18, Sonargaon Janapath, Dhaka 1230, Bangladesh

Email: [email protected]

8. Changes to the Return Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website and services following the posting of changes constitutes your acceptance of the revised Return Policy.