Delivery policy

Comfort Furniture Solution ("we," "our," or "us") is dedicated to providing timely and efficient delivery of our products. This Delivery Policy outlines the terms and conditions related to the delivery of your orders.

1. Delivery Areas

• Coverage: We offer delivery services across Bangladesh. If you are located in an area that is not listed as a delivery zone, please contact us to check the availability of delivery services to your location.
• Service Areas: Delivery service areas include but are not limited to Dhaka, Chattogram, Sylhet, Khulna, Rajshahi, Barishal, and other major cities and towns in Bangladesh.

2. Delivery Charges

• Standard Charges: Delivery charges are calculated based on the delivery location, size, and weight of the items. These charges will be communicated to you during the order process.
• Free Delivery: We may offer free delivery promotions from time to time. The terms and conditions of such promotions will be specified at the time of the offer.

3. Delivery Times

• Estimated Delivery Time: Delivery times vary depending on the location and availability of the items. Typically, delivery will occur within 7-14 business days from the date of order confirmation.
• Scheduling: We will coordinate with you to arrange a convenient delivery time. Please ensure that someone is available to receive the delivery at the specified time.

4. Delivery Process

• Delivery Confirmation: Once your order is dispatched, you will receive a notification with tracking details and an estimated delivery window.
• Delivery Attempt: Our delivery team will make reasonable efforts to deliver your order within the scheduled time frame. If you are unavailable at the time of delivery, we will attempt to reschedule the delivery.

5. Delivery Issues

• Damaged or Incorrect Items: If you receive damaged or incorrect items, please notify us immediately upon receipt. Provide us with details and photographs of the issue, and we will arrange for a resolution, including replacement or return if applicable.
• Missing Items: In the event that items are missing from your delivery, contact us within 24 hours of receipt to report the issue. We will investigate and resolve the matter promptly.

6. Access and Delivery Conditions

• Accessibility: Ensure that the delivery location is accessible for our delivery team and that there is adequate space for handling and placing the furniture.
• Preparation: Clear any obstacles or furniture that may hinder the delivery process. If special arrangements are needed (e.g., moving furniture through narrow doorways), please inform us in advance.

7. Delivery to Multiple Locations

• Separate Deliveries: If your order includes items for multiple locations, separate delivery arrangements may be required. Additional charges may apply for deliveries to multiple locations.

8. Cancellation and Rescheduling

• Order Cancellation: If you need to cancel your order, please do so before it is dispatched. Once dispatched, cancellations may not be possible, and return policies will apply.
• Rescheduling: If you need to reschedule your delivery, contact us as soon as possible. We will make reasonable efforts to accommodate your request based on delivery availability.

9. Liability

• Delivery Delays: While we strive to meet delivery estimates, we are not liable for delays caused by circumstances beyond our control, such as weather conditions, traffic, or other unforeseen events.
• Customer Responsibilities: You are responsible for ensuring that the delivery location is suitable for the delivery of the items. We are not liable for any damages or issues arising from an inaccessible delivery location.

10. Changes to the Delivery Policy

We reserve the right to update or modify this Delivery Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website and services following the posting of changes constitutes your acceptance of the revised Delivery Policy.

11. Contact Us

For any questions or concerns regarding our delivery policy, or to track your delivery, please contact us:

Comfort Furniture Solution
Panthapath Store: 2nd Floor, 44, 14 West Panthapath, Dhaka 1205, Bangladesh
Uttara Store: 3rd Floor, House # 18, Sonargaon Janapath, Dhaka 1230, Bangladesh

Email: [email protected]