Payment Policy

Comfort Furniture Solution ("we," "our," or "us") is dedicated to providing a seamless and secure payment process for our customers. This Payment Policy outlines the terms and conditions governing payment methods and transactions on our website and in-store.

1. Accepted Payment Methods

We accept the following payment methods for purchases:

• Credit/Debit Cards: We accept major credit and debit cards including Visa, MasterCard, American Express, and others.
• Cash: Cash payments are accepted at our physical store locations.
• Other Payment Methods: Additional payment methods may be offered at our discretion. Please contact us for more details.

2. Payment Process

• Order Confirmation: Your order is considered confirmed once you receive an order confirmation from us via WhatsApp. At this point, payment must be completed.
• Online Transactions: For online transactions, you will be redirected to a secure payment gateway to enter your payment details. We do not store your credit/debit card information; it is processed securely through our payment provider.

3. Payment Security

• Secure Transactions: We use industry-standard encryption and security measures to protect your payment information during transactions. Our payment gateway is compliant with PCI-DSS (Payment Card Industry Data Security Standard) requirements.
• Fraud Prevention: We take measures to prevent fraudulent transactions and protect your financial information. If we suspect fraudulent activity, we may contact you for verification before processing your order.

4. Payment Issues

• Failed Transactions: If a payment fails or is declined, your order will not be processed. You will be notified, and you may need to retry the payment or use an alternative payment method.
• Billing Errors: If you encounter any billing errors or discrepancies, please contact us immediately so we can resolve the issue.

5. Refunds

• Refund Process: Refunds will be processed to the original payment method used for the purchase. The time frame for receiving a refund may vary based on your payment provider and bank processing times.
• Partial Refunds: In cases where only part of an order is returned, partial refunds will be issued based on the value of the returned items.

6. Pricing and Taxes

• Pricing: All prices listed on our website and in-store are in Bangladeshi Taka (BDT) and are subject to change without notice.
• Taxes: Applicable taxes will be included in the total amount of your purchase. Any changes in tax rates will be reflected in the final price.

7. Currency

• Local Transactions: All transactions conducted on our website or in-store are in Bangladeshi Taka (BDT). We do not accept foreign currency.

8. Payment Disputes

• Resolution: Any payment disputes should be reported to us within 30 days of the transaction date. We will investigate and work to resolve any issues in accordance with our refund and return policies.

9. Changes to Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website and services following the posting of changes constitutes your acceptance of the revised Payment Policy.

10. Contact Us

If you have any questions or concerns about our payment policy, please contact us:

Comfort Furniture Solution
Panthapath Store: 2nd Floor, 44, 14 West Panthapath, Dhaka 1205, Bangladesh
Uttara Store: 3rd Floor, House # 18, Sonargaon Janapath, Dhaka 1230, Bangladesh
Email: [email protected]